Rulai Virtual Assistance complements live support with seamless escalation to human agents when desired or required for more complex issue resolution. These smart agents, driven by Rulai Natural Language Understanding (NLU) and Deep Learning dialog management technologies, enable brands to handle their growing external customer and internal employee interaction volume faster and more efficiently by answering questions, completing tasks and learning from live agent:customer interaction. The virtual assistants increase sales conversion rates and improve customer experience with quick, always-available, chat-and SMS-based, human-like conversational engagements. Silicon Valley-based Rulai delivers AI virtual customer assistants that generate revenue and save costs.
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